FAQ’s
1. What kind of products do you sell?
We specialize in electronics and computer-related products such as processors, cooling systems, power supplies, cabinets, and other PC components. All products listed on our website are described as accurately as possible so customers know exactly what they are purchasing.
2. Are the products genuine and brand new?
Yes. All products sold by SHRI ENTERPRISES are brand new and sourced from trusted distributors or authorized supply channels. We do not deal in used, refurbished, or counterfeit items.
3. Do the products come with a manufacturer warranty?
Most products include a manufacturer’s warranty as provided by the brand. Warranty terms, coverage, and duration vary by product and manufacturer. If you have questions about warranty for a specific item, you can contact us before placing your order.
4. How long does order processing take?
Orders are usually processed within 1–2 business days after payment confirmation. Once dispatched, delivery time depends on your location and the courier service.
5. Do you ship across India?
Yes, we ship to most locations across India. Shipping availability and delivery timelines may vary based on the product and delivery address.
6. How can I track my order?
After your order is shipped, tracking details will be shared via email or WhatsApp. You can use the provided tracking link to follow your shipment until delivery.
7. What should I do if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery with clear photos or videos of the product and packaging. We will review the issue and assist you according to our return or replacement policy.
8. Can I cancel my order after placing it?
Order cancellation is possible only if the order has not yet been shipped. Once dispatched, cancellation may not be possible. Please contact us as soon as possible if you need to cancel.
9. Do you accept returns?
Returns are accepted only in cases where the product is defective, damaged during transit, or incorrect. Returns for reasons such as change of mind or compatibility issues may not be accepted. Please check product specifications carefully before ordering.
10. How can I contact customer support?
You can reach our support team through:
- Phone: +91 08069 640827
- WhatsApp: +91 80696 40827
- Email: help@shrienterprises.in
We aim to respond to all customer queries within 24 business hours.
11. Are prices inclusive of GST?
Yes, all product prices shown on our website are inclusive of applicable GST unless stated otherwise. A GST invoice is provided with every order.
12. How do I know if a product is compatible with my system?
We recommend carefully reviewing product specifications before purchasing. If you are unsure about compatibility, feel free to contact us with your system details and we’ll try to guide you before you place an order.